Who We Are

My Catering is an electronic platform licensed by the Saudi Business Center, with registration number 0000111679. We are committed to providing high-quality catering services and are based in Al Khobar, Saudi Arabia. For any inquiries or support related to our services, you can contact us via email at info@mycateringsa.com.

Introduction

At My Catering, we are fully committed to protecting the privacy of our customers and users of our services. We recognize the importance of the trust our customers place in us and strive to maintain that trust by securing their personal information to the highest standards. This policy is an integral part of our contract with our customers and reflects our commitment to transparency and clarity in handling personal data.

What is User Data?

User data includes all information we collect from our customers, whether it is collected automatically or provided by the customer. This data includes:

1. Personal Data:

• Full name
• Email address
• Mobile phone number
• Address

2. Contact and Update Data:

• Device information used for access such as system type (Windows, iOS, Android), browser type (Chrome, Firefox), and device language.
• IP address and approximate geographical location.

3. User Input Information:

• Customer inquiries
• Suggestions provided
• Responses to surveys and responses to inquiries provided by the platform.

4. Interactive Information:

• History and activity log on the site, such as pages visited, and products added to the cart.
• Personal preferences, such as food preferences, whether you prefer vegetarian dishes or meat, and other relevant information.

Data Collection

We rely on two main methods for collecting data:

1. Automatic Data Collection:

When you use our services or visit our website, we automatically collect certain data about you and your online activities. This includes:

• Browsing history
• IP address
• Device and operating system
• Browser and its language
• Search and click history

2. Voluntary Data Collection:

We collect the data you voluntarily enter when registering on our site or when placing an order or inquiry. This includes:

• Personal contact information such as name, phone number, and email address.
• Details related to past or current orders.
• Responses to surveys and forms we may provide to improve our services.

Data Usage

My Catering uses customer data for the following purposes:

1. Service Delivery:

Use of data to efficiently and accurately provide the requested services, including processing orders, catering, and meeting customer needs.

2. Service Improvement:

Analyzing data to improve our services, develop new products, and provide a better user experience.

3. Customer Communication:

Using information to respond to customer inquiries and provide technical support when needed.

4. Marketing and Promotional Offers:

Sending promotional offers and information about new services and products, ensuring prior customer consent to receive this information.

5. Research and Analysis:

Using data to conduct research and analysis to improve service quality and develop business strategies.

Data Disclosure

At My Catering, we ensure the protection of our customers’ privacy and do not disclose their data to any external parties except in the following cases:

1. External Service Providers:

We may share your data with external partners to provide certain services on our behalf, such as payment processing, data hosting, or sending text and electronic messages. We ensure that these partners adhere to security and data protection standards.

2. Legal Requirements:

We may be required to disclose your data if required by law or if necessary to protect our legal rights.

3. Rights Protection:

Data may be used to protect our rights and property or the rights and property of our users or others, including sharing information with companies and institutions for fraud protection and risk reduction.

Personal Data Protection

At My Catering, we understand the importance of protecting personal information and work diligently to ensure data security by implementing the following security measures:

1. Encryption:

We use encryption technologies to protect data during its transmission over the internet, making it difficult for unauthorized parties to access this data.

2. Secure Storage:

We store data on secure servers and implement security measures to protect this data from breaches and cyber-attacks.

3. Access Restrictions:

We restrict access to personal data to authorized personnel only, who need it to provide services or manage the site.

Use of Payment Cards

When you use a payment card to complete purchases through My Catering, we ensure the highest levels of security to maintain the confidentiality of your financial information. This includes:

1. Payment via Secure Gateway:

Payments are processed through a secure electronic payment gateway managed by the bank provider, ensuring your card information is not stored on our servers.

2. No Bank Information Storage:

We do not store any banking information such as account numbers or card PINs, ensuring this information is protected from unauthorized access.

3. Trusted Service Providers:

We only work with certified payment service providers who use the latest security technologies to ensure the security of the payment process.

User Responsibility for Privacy Protection

At My Catering, we encourage our users to follow these guidelines to protect their data:

1. Do Not Share Personal Information:

Avoid sharing your personal information such as passwords or login details with anyone else.

2. Use Strong Passwords:

Use strong and unique passwords for your account and avoid using the same password across multiple sites.

3. Report Suspicious Activities:

Report any suspicious activity related to your account or personal data immediately by contacting our technical support.

4. Identity Verification:

Do not provide your personal information over the phone or online unless you know the identity of the person or entity requesting it.

5. Right to File a Complaint:

If you believe we have not complied with the privacy policy or have any concerns about your personal data, you can file a complaint by:

• Email: Send your complaint to info@mycateringsa.com. We will review the complaint and respond to you as soon as possible.
• Contacting Technical Support: You can also contact our technical support for assistance and guidance on how to file your complaint.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. We will notify you of any changes by posting the updated policy on our website. We recommend that you review this page regularly to stay informed about how we protect your data.

At My Catering, we are committed to protecting our customers’ privacy and look forward to assisting you and providing you with the best possible experience. If you have any questions or concerns, please do not hesitate to contact us via email at info@mycateringsa.com.